Refund Policy

30-day refund window

You may request a refund within 30 days of any payment made to LAB402 Consulting and Development Ltd — this covers one-off credit packs and monthly subscription charges.

How to request a refund

Email support@pitangalabs.dev with the email address on your account and the date of the payment. Our order process and payments are handled by our reseller Paddle.com, which acts as Merchant of Record and processes approved refunds back to your original payment method.

What happens to your credits

• When a payment is refunded, the credits granted by that payment are removed from your balance.
• If you have already used more credits than the refunded payment granted, we may refund a pro-rated amount reflecting the processing you have already received.
• Refunds are normally processed within 5–10 business days of approval.

Cancelling a subscription

You can cancel your subscription at any time from your dashboard. Cancelling stops future renewals. Cancelling on its own is not a refund request — email us if you also want the most recent payment refunded within the 30-day window.

Statutory rights

Nothing in this policy limits your statutory rights, including any right of withdrawal available to consumers in your country.